FAQ
How long does the product production cycle take?
Hello, the production lead time is generally 7 to 20 days, depending on the order quantity.
How do I set up and use the product?
We will provide you with a detailed installation video.
You have sales target finished amount requirement to the distributor?
Currently, our distributors have no sales target requirements; the larger the order quantity, the more favorable the pricing.
Can I transfer the money to you then you pay to other supplier?
Yes, that's acceptable, but a 15% tax fee will be added to the transfer amount.
Can I delivery the goods from other supplier to your factory? Then load together?
Sure.
When will you leave your factory and to have your spring festival holidays?
We will follow the national public holiday schedule for the Chinese New Year, and the specific arrangement will be announced in advance.
Can the equipment be installed under hot weather?
Yes, that's fine.
Can Your products be installed under the cold weather?
Okay.
Do You have office in shanghai or guangzhou that i can visit?
As a factory-direct supplier, we offer the most competitive pricing by eliminating middleman markups. We currently have no distributors or agents, and our sales cover both domestic and global markets. With our well-developed logistics network, delivery is not an issue.
Can you send your staff to install the equipment for us?
We recommend that our products be installed by professional construction teams. If needed, we can provide video guidance; for on-site installation support, the relevant travel and accommodation expenses shall be borne by the customer.
Can I only buy some spare parts from you?
Yes, that's acceptable. However, we recommend purchasing both the main units and spare parts from the same supplier for better compatibility.
Will you attend the fair to show your products?
Yes, we will.
Can you send your equipment to my warehouse in guangzhou?
Okay.
How long it takes you to provide the designing options for us?
Typically 3 to 5 days.
What is your products standardization?
We can follow either national standards or customer-specified standards.
How do you pack the equipment?
For export packaging, options include wooden pallets, wooden crates, steel frames, or steel skids.
Can you design the equipment according to our size?
Yes, please send us detailed product dimension drawings.
How many years have your company made this kind of equipment?
We have over a decade of experience in lightning protection and grounding products.
Which certificate do you have for your equipment?
We hold ROHS, CE, ISO, and other certifications.
How many staffs do you have in your factory?
We offer over 100 product types.
How can I to be your agent in my country?
We are delighted to have you on board – welcome to our team!
Do you have any agent in our country?
Not at the moment.
Do you have any real project pictures of the equipment?
Yes, we do. We will send it to you shortly.
How far is your factory from the city hotel?
There are many hotels near our factory; we would be happy to help with reservations if needed.
How far is your factory from the airport?
It takes about 2 hours by car from our factory to the airport. Taxis, buses, and high-speed trains are all convenient options.
How long it will take from guangzhou to your factory?
The flight takes approximately 2 hours.
Where is your factory located?
Our factory is located in Xinchang, Shaoxing, Zhejiang, China.
Do you provide free spare parts?
It depends on your specific requirements.
What areas is your product used in?
Our products are widely used in telecommunications, electric power, petrochemicals, railways, meteorology, and military industries across China, and are also exported to over 40 countries, including the United States, Germany, Russia, Saudi Arabia, Italy, Brazil, France, Nigeria, India, Vietnam, and Myanmar, covering six continents. They have earned trust and recognition from customers worldwide.
Do you have detailed and professional installation manual?
Yes, we do. We will send it to you later.
If OEM is acceptable?
Yes, that's fine.
Do you provide sample? Free or charge?
Samples are available but will be charged accordingly.
What is your term of payment?
A 30% deposit is required upon order placement, with the balance due before shipment.
What is your MOQ?
Pricing varies by product – please let us know which items you are interested in.
Are you a trading company or a manufacturer?
We are an integrated manufacturer and seller.
How long is your delivery time?
For quantities within 2,000 pieces, delivery takes about 5–7 days; for orders above 10,000 pieces, it takes about 20–30 days.
How many production lines in your factory?
We have 4 production lines.
Are there copper-clad steel grounding rods?
Yes, we do. Please let us know the specifications and quantities you need – you can leave us a message.
Is there a lightning rod?
Yes, we do. Please let us know the specifications and quantities you need – you can leave us a message.
Do you have a grounding rod?
Yes, we do. Please let us know the specifications and quantities you need – you can leave us a message.
Does it have a ground wire?
Yes, we do. Please let us know the specifications and quantities you need – you can leave us a message.
Do you have cable clips?
Yes, we do. Please let us know the specifications and quantities you need – you can leave us a message.
Are there any conductive grounding compounds?
Yes, we do. Please let us know the specifications and quantities you need – you can leave us a message.
